Key findings

Starting and stopping a journey – a feature central to the app – is accessible for screen reader users too. The settings can be accessed and modified with a screen reader. Keyboard operability and zooming in the app are mostly well implemented. The headings are mostly correct, but in some places confusing or blank. The order of focus does not always make sense: for example, if the Back button is selected on a subnavigation point, the entire menu is closed instead of the focus being set back to the main menu. Status messages are accessible in some cases, but in some places the status is not accessible, or not very informative, when displayed by the screen reader: for example, a screen reader reads out the message ‘loading’ merely as ‘tip’. Keyboard inputs are sometimes not read by the screen reader, or incorrectly, which can cause some confusion for users without eyesight.