My Swisscom

Getestete Version: 11.8.18

The My Swisscom app is available to all private customers with a Swisscom mobile, landline or internet subscription. The app provides an overview of current subscriptions and costs and provides relevant information and support.

Overall assessment of the app My Swisscom

Overall assessment: Insufficient accessibility.

Full name:My Swisscom
Publisher:Swisscom (Switzerland) Ltd
Publisher country:CH
Informationen about the app
Tested version:11.8.18
Operating system:iOS
Overall assessment normalised:0.62
– Share of accessibility profile:0.31 (50% out of 0.62)
– Share of feasibility grade:0.31 (50% out of 0.62)
Valuation information
The assessments and ratings relate exclusively to the version 11.8.18 of the app tested by us in the period from June to August 2023.

Accessibility profile

Tabelle Aspekte des Accessibility-Profil

AspectRating
Mobile operability2.5 out of 5 points
Keyboard operability0.5 out of 5 points
Voice control4.5 out of 5 points
Compatibility with user agents1.5 out of 5 points
Assistance with interactions3.5 out of 5 points
Consistency/predictability4.5 out of 5 points
Semantic structure3 out of 5 points
Comprehensibility3.5 out of 5 points
Display flexibility2.5 out of 5 points
Contrast and sensory characteristics4.5 out of 5 points
Non-text content graphics4.5 out of 5 points
Multimedia alternativesNo rating
Average value3 out of 5 points
The maximum achievable score is 5 points.

On a normalised scale, the score of the accessibility profile corresponds to 0.62 points. This value is weighted at 50% in the overall assessment.

  • Mobile operability: Usability and full display of content in portrait and landscape format; pointing actions and operability by device movement possible with conventional input methods.
  • Keyboard operability: Interactive elements can only be operated with a keyboard and are highlighted when focused on.
  • Voice control: Controls have an accessible label that corresponds exactly to the visual description/name.
  • Compatibility with user agents: User agents and assistive technologies are informed about changes in the state of the user interface as well as status messages.
  • Assistance with interactions: Interaction with forms; pointer entries can be cancelled or undone.
  • Consistency/predictability: Consistent navigation; context remains when focused in or during input.
  • Semantic structure: Content is labelled with structural elements such as headings, lists and labels that reflect the context of meaning.
  • Comprehensibility: Headings, form labels and link texts are understandable, correct language declaration is used.
  • Display flexibility: The presentation of the content can be adapted to the needs of the users: text size, control over animated elements and media.
  • Contrast and sensory characteristics: Adequate contrasts, no expressions such as ‘in the picture on the right’ or ‘click the red button’; information is not conveyed solely by colour.
  • Non-text content (graphics): Informative graphic elements have useful alternative texts.
  • Multimedia alternatives Multimedia content is compatible with at least one alternative sensory channel.
Value rangeMeaning
4.5 to 5 pointsGood accessibility
4 pointsConditional accessibility
3 to 3.5 pointsInsufficient accessibility
0 to 2.5 pointsPoor accessibility

Diagramm Aspekte Accessibility-Profil

Presentation of accessibility by type of limitation

Type of restrictionDegree of compliance
Motor skills43%
Sight63%
Hearing100%
Cognition78%

Feasibility of use scenarios

Grade
3.8
The highest grade is 6.

On a normalised scale, the grade corresponds to 0.63 points. The grade must not lead to an improvement in the overall assessment and is therefore cut to 0.62 points for the calculation. This value is weighted at 50% in the overall assessment.

Key findings

In the settings area of the app, switches are correctly labelled and semantic headings are available. Various self-services in the app, such as setting up redirects or disabling phone numbers, work smoothly. Screen reader users can filter in the ‘Invoices’ section, but this is complicated by the unclear way of using the app and the labelling. Screen reader users lack feedback at various points: for example, when search results are updated automatically. The technical assistance form and the chat are awkward to use with screen readers. New messages are not announced by the screen reader and many icons are not labelled logically. Alternative texts are not available everywhere and sometimes only in English. Because the keyboard focus is not visible anywhere, the app cannot be used with an alternative input device such as a keyboard.

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